Refund Policy

Refund & Return Policy – Kuzhali’s Masala

Thank you for shopping with Kuzhali’s Masala. We take great care in preparing and packaging every order. Since our products are edible food items, we follow strict safety and hygiene standards. Please read our Refund & Return Policy carefully.

1. No Returns or Exchanges

As our products are homemade food items, we cannot accept returns or exchanges after delivery for hygiene and safety reasons.

2. Refund Eligibility

A refund is applicable only in the following cases:

• You received a damaged or tampered product

• You received the wrong item

To qualify for a refund, customers must:

• Report the issue within 24 hours of delivery

• Provide an unboxing video and clear photos that show the condition of the product and packaging

Refunds will not be processed without proof.

3. When Refunds Are Not Applicable

Refunds will not be issued in the following cases:

• Change of mind after ordering

• Taste, color, or aroma variations (as natural ingredients may vary)

• Incorrect address or customer unavailability for delivery

• Order cancellation after dispatch

4. Refund Method & Timelines

Once approved, refunds will be processed through the original payment method.
Refund credit timelines depend on your bank or payment provider.

5. Order Cancellation

Orders can be cancelled before preparation or dispatch only.
Once packed or dispatched, cancellations are not eligible for refunds.

6. Replacement Policy

We do not offer replacements unless a wrong product was delivered and proof is submitted within 24 hours.

7. Contact for Support

For refund-related concerns, please contact us using the details listed on the website or WhatsApp. Our team will assist you promptly.

By placing an order with Kuzhali’s Masala, you agree to the terms of this Refund & Return Policy.